KP
Google · I've had ups and downs renting from this company short-term. Pam is excellent to work with, very understanding, professional, and kind. Her assistant, Taz, is terrible, rude, and unprofessional with her responses. She believes it's not part of her job to deal with any conflict, instead throws insults and phrases such as, "I don't get paid enough to deal with this," "This is above my pay grade," and insulting about a situation she didn't understand. I was impressed with Pam and she personally came to our apartment to apologize for a mix up they had. I told her my conversation with Taz and Pam seemed to genuinely apologetic for Taz's actions and has handled my account from that point forward. Charles Point is a nice complex, with a pool, small exercise room. The internet is terrible, I mean worse than the internet I had in the middle of nowhere in Alaska. The apartment itself was decent, although I ended up having to rent a carpet cleaner because when we first moved in walking around barefoot left dirt on your feet. So you may want to check the place before you move your items in. Other than that, we're ending on a positive note and Pam really is kind. I wouldn't work with Taz again and if you can avoid it, you should. I should have known something was wrong when she asked me to write a review because she had just had someone really upset on the phone with her. This is my third update; 5 stars, 1 star, and now 4.